Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. 3 days ago. Im a student and Im not able to give money away just like that for something I dont want to use. Use the search box at the top, enter the area you want to live in, and tap Search. Date of experience: 15 February 2023. . We are a rental home search engine. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Do you agree with Rentola.com - Making property search smarter's TrustScore? How do I cancel my subscription? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Email. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Violate these Terms or our Advertising Rules. We have requested your contact details so we can get in touch with you. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. +492,834 rental homes Price comparison 10.00-16.00 customer support. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Expand your search and see available rentals in popular cities. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. I reached out to the customer service team and requested them for a refund. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. They have been unable to resolve the issue. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. You can also use our smart filtering options to find your new dream home. Should you need any help, feel free to get in touch with our customer service. Find . 29 customer service phrases. We have requested your contact details so we can get in touch with you. Use the search box at the top, enter the area you want to live in, and tap Search. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Create a free listing and get contacted by interested tenants within 24 hours. So please get back to me as I want a refund as soon as possible. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Apartments and houses for rent. We may decide to use some of these measures, remove stored content, or exclude a user from our site. We do the work for you - while you relax. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Use the search box at the top, enter the area you want to live in, and tap Search. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Adis was very helpful in resolving my problem. Swift: NDEADKKK. Voice your opinion today and hear what 295 customers have already said. Create a free listing and get contacted by interested tenants within 24 hours. Were sorry you arent satisfied with our service. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Looking forward to your cooperation. Verification can help ensure real people write reviews about real companies. Find rental - free. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. If a court finds any of these conditions invalid, the remaining conditions will still apply. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Customer service rentola. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. IBAN: DK2820000729357243 1 Dec 2022. Are you looking for your new rental property? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Are . Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. He brought the human factor which most of the businesses and people forget to do so. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Bypass measures used to prevent or restrict access to our services. Hi Michael,Thank you very much for your review. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Find rental home in Dublin. Reg. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. subscription fees. At its core, quality customer service is about . We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. It goes against our guidelines to offer incentives for reviews. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Overall superb experience. CLTV improves with better customer service 6. I placed an ad no approval or email for a week. Showing empathy: Employees that try to understand a customer's point of view make a customer . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. . Great customer support. Reply from Rentola.com - Making property search smarter. . According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. +104,211 rental homes Price comparison 10.00-16.00 customer support. 2. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Find rental home in . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Most retailers see this direct interaction as a. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Can please some one help. Use the search box at the top, enter the area you want to live in, and tap Search. Filter your search by city, rent, home type etc. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Have emailed multiple times but have gotten no reply. Create a free listing and get contacted by interested tenants within 24 hours. Anyone can write a Trustpilot review. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. How can we help you today? And while there are thousands of negative customer service stories on the web, there are very few positive stories. Verification can help ensure real people write reviews about real companies. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. All home seekers can create a free search agent here. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Anyone can write a Trustpilot review. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact . If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. Why can't I unsubscribe? Hi Nancy,Thank you very much for your review. Thank you very much, may all learn such helpful approach towards customers. About; Terms and conditions; Blog; Buy Premium Profile; . Date of experience: 23 June 2022 However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! Apartments and houses for rent . IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Great customer service experience. Filter your search by city, rent, home type etc. Looking forward to your cooperation. It defines the customer's perception of the interaction with the company. Reply from Rentola.ie - Making property search smarter. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? Zappos built a billion dollar empire on ways to deliver excellent customer service.. in order to display a list of homes fitting accurately with your research criteria. Customer service affects your brand image and loyalty potential. Tips for avoiding housing fraud and scam ads. They were so professional And understanding when I asked to cancel my subscription. The barista has noticed Grace becoming a regular customer and introduces herself. . Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Moving out for the first time? You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. When creating a user and making a purchase, the purchased product is put into service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Best regardsRentola.it. Thank you for using Rentola. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Apartments and houses for . If you know, for example, that the . Find out how we combat fake reviews. Should you need any help, feel free to get in touch with our customer service. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. Were sorry you arent satisfied with our service. Are you looking for your new rental property? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Thank you for your review. Some customer service definitions can be broader. Best, DavidRentola.ie. Reply from Rentola.it. You can close your Rentola account at any time without further notice. We do the work for you - while you can relax. Find rental home in Amsterdam. Find rental - free. +11,530 rental homes Price comparison 10.00-16.00 customer support. Here are 8 tips for writing great reviews. Here are 8 tips for writing great reviews. Email. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . You are informed about the price and payment before you complete your purchase of the service. Were sorry you arent satisfied with our service. . Bank information Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . 11,530 available rentals. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. It is not stated clearly about payment.and subscription. Even though I unsubscribed they still took out 39 Twice. You can also use our smart filtering options to find your new dream home. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. While the change is subtle, the effects are drastic. Hello, Thank you for taking the time to write us your feedback. Super helpful and kind. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. What an absolute rip off!!! Are you looking for your new rental property? Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Resolve tickets more than three times faster. Rentola.com.au. Hi Jenina,Thank you very much for your review. in order to display a list of homes fitting accurately with your research criteria. Customer Service. Search. Date of experience: August 07, 2022. no: 2360 Amazing experience, found all kinds of lovely places and it was not even that expensive. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Rentola.ie . 492,834 available rentals. Companies can ask for reviews via automatic invitations. Find rental - free. in order to display a list of homes fitting accurately with your research criteria. Rentola is constantly developing. 2023 Trustpilot, Inc. All rights reserved. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. any help, feel free to get in touch with our customer service. Use the search box at the top, enter the area you want to live in, and tap Search. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Hi ,Thank you for your review. Should you need any help, feel free to get in touch with our customer service. Categories. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. Your card information is secure and is not stored anywhere on our site. I am desperate. By reporting a property ad you help yourself, the other customers and us. We guide you before, during and after your relocation. These terms are last updated August 2020. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Moving out for the first time? You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Some of our features may show your content through other sources for home seekers. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Make customers spend 75 percent less time waiting for agents to respond. Apartments and houses for rent. Revenue increases with good customer service 2. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You pay by registering your payment card on our website. Here are 8 tips for writing great reviews. Find rental - free. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! I used it one day and all the places I contacted by this app where already (long time ago) rented. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. I sent messages on facebook, mail, etc. Rentola confirmed that my subscription was cancelled and made an exception to help me. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Customer service is not only about what you do, but also your attitude. Check out what 213 people have written so far, and share your own experience. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Then you've come to the right place. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Your feedback means a lot to us. Updated. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Rentola is a recommendable site for rental searches to those in need. Search. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. . Your subscription with Rentola costs 1 for the first 7 days. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. Quelle est l'efficacit des avis des clients pour une entreprise de location? We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Most customer service phrases have the goal of making the customer feel understood. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. DL. Hi Naomi, Thank you for your review! +61,137 homes for rent Price comparison 10.00-16.00 customer support. We will not refund any amounts paid unless there is a technical error. The most popular cities on Rentola. 5,426 available rentals. Kindly do something. I living with my son in redbarn cottages youghal. Fast and safe communication. Are you looking for your new rental property? Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Are you looking for your new rental property? Thank god it was on my revolut and I top it up as I use it. Expand your search and see available rentals in popular countries. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. any help, feel free to get in touch with our customer service. The customer service department were very helpful and professional. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Looking forward to your cooperation. Expand your search and see available rentals in popular cities. Reply from Rentola.com - Making property search smarter. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Sep. 27, 2022. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Share. Attendiamo con ansia la vostra collaborazione. We do the work for you - while you can relax. Darragh lee. We also ensure all reviews are published without moderation. How does carpet steam cleaning purify your surroundings? Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. All i urgently need is a 2-bedroom apartment/house in Lucan.
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