As soon as they complete the process, you will get an email. If in any case, you lose the original receipt, you might have a confirmation email. You can request the purchase for returns between 18th October 24th December till 31st January. endobj They will only accept changes in certain cases. 27 - 30 Mar Up to 55% off. Then you can choose a preferred carrier and return the product. Further, you will be asked about which product you wish to return. Return to Nav. Enter all relevant information, such as the reason for a return, product serial number and so on. Superdry follows a '30 day no questions' asked return policy online. Your email address will not be published. Does Big Lots Take EBT Cards? You have accepted additional cookies. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. 5. ;jClk)( Mao^caI0ha} Choose which courier service you would like to use to send the return back to us. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Read more about consumer protection from unfair trading. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Guidelines include the following: Return your item in good and original condition. All returns must be accompanied by an invoice. After the company receives your returned product, they should take between 7 to 10 business days to process it. Refund will only be processed on the card used for the transaction. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". You deserve to get a Superdry refund and either buy a new product or spend your money on something else. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Enter the order number, postcode, and email, and select proceed. We use cookies to improve your experience on our website and to show you personalised content. Yes, Superdry provides free returns. To return online purchases please use https://superdry.returns.international to create a return label. Can I make Superdry postal returns for in-store purchases? Refunds will be processed to the original payment card. Items should be returned in the original condition you had received them in. SUPERDRY_12345678'. Further, you will be asked about which product you wish to return. These include cosmetics, fragrances, swimwear, and underwear. We also use cookies set by other sites to help us deliver content from their services. Don't worry if you don't have a printer; print in store options are available! Order Number *Required Field. They have another 14 days to return the goods once theyve told you. It will take only 2 minutes to fill in. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. . This means that: you may inspect and try on the goods. 6. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Powered by WordPress. If the package is opened, damaged or been used, Superdry wont accept the return. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Every return should contain the original packaging. You can return a gift by providing a gift receipt online or in-store. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. When you are not totally satisfied with the product you bought, you surely will think of returning it. Your statutory rights are not affected. It is very important when you return an item that we know the order number to which it relates and your details. It will take 7-10 business days for Superdry to process your refund. As soon as you have the form complete, you should pack the . Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. You have rejected additional cookies. Several factors might prompt you to seek a Superdry refund. What are the Criteria for Superdry Return Policy? Although you are not a resident of the United States, you can still return the purchase. You must refund the customer within 14 days of receiving the goods back. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . 3. Items cannot be returned to a Superdry concession or franchise. 'Q4qW;^;do VwEv We have helped over 300,000 people with their problems. Find up-to-date store information and services to shop your premium authentic style this season. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Visit our returns portal - https://superdry.returns.international. No, you cannot return a vintage item back to the store. Revenues at the retailer fell 15.8% over the . Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. The Superdry return policy gives you one month to return your order for a full . What proof can I carry for the purchase I made at Superdry? Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Without these details we won't be able to take the action you require. Make sure the product is in sellable condition. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. on Gift Vouchers. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Does Walmart Accept EBT? Ensure that you make a valid return request online and even in-store. The customer can still reject the item after its been repaired or replaced. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). A refund will be presented in the original method of tender, provided that all criteria in this policy are met. T: 0870 889 3102 Items cannot be returned to a Superdry concession or franchise. 7. Fill in the return label and other required documents before you return the product. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Please ensure items are in their original condition. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Email Address *Required Field. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Proof of purchase required. 1. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. We'll send a return slip to you. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. <> Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Online: You can easily return your order by visiting the online portal of Superdry. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. As soon as it has been processed you will receive an email to confirm. Superdry will only refund you using your original payment mode. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). So you may still have to repair or replace goods if a customers warranty or guarantee has run out. a free delivery in the UK mainland, plus the usual free returns. Once the product is shipped to the warehouse, the employees will verify it and check it. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. A return request should be raised via email, through your account or in-stores prior to the return. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Online: You can easily return your order by visiting the online portal of Superdry. DoNotPay guarantees aneasy way to get Superdry refunds. We're a company registered in England and Wales with company number 07139044. Print your returns label and attach it to the parcel. I5*[ Claiming a Superdry refund is not as easy as it sounds. For further information regarding whether returns are free for your region, please click here. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Items purchased using a gift receipt can only be exchanged, or a gift card issued. This could be a sales receipt or other evidence such as a bank statement or packaging. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Free. endobj 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . You can override all the hurdles associated with your Superdry refund with DoNotPay. The refunds will take at least 10 days to process in your account. Code must be entered at checkout. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> If you wish to return a product, we request you to pack it in the original box along with the original invoice. You can find your local drop-off point by clicking the . Reporting & Policies - Superdry. Currently, Superdry return policy claims to avoid exchanges. We do not allow returns, exchanges or refunds on sale items. Print your returns label and attach it to the parcel. 2. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. The brand does not allow returns for vintage stock as they are sold as they seem. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Store returns. The majority of these reasons narrow down to the shopper's decision. . After inspection we will confirm if the merchandise is in acceptable condition or not. 7. Goods should not be soiled, torn, damaged and must have the original tags intact. SUPERDRY_12345678). Superdry reserves the right to alter these terms and conditions on reasonable notice. To help us improve GOV.UK, wed like to know more about your visit today. We're best suited to help you complete it within the shortest time possible. Simply use their online return portal to get started. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Here is All About It [Updated], Does Amazon Accept EBT? By using this Site, you consent and/or accept all such cookies. You can find your local drop-off point by clicking the . Your email address will not be published. IU(nk The vintage stock is original and has a slightly lighter color in terms of its look. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. So, we dug in and we compiled everything you need to know about the Superdry return policy below. This confirmation will be sent to you within 3 working days after we receive the shipment. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Return to Nav. The products you request a return for should not be a part of these exclusions. Visit our returns portal - https://superdry.returns.international. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. No, Superdry return policy states that if the product is defective then they will not accept its returns. Visit our returns portal - https://superdry.returns.international. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ You have to visit the international return portal and fill up the form. Enter your full order number, including any text, in the designated box (e.g. The full list of steps to take can be found here. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. For further information regarding whether returns are free for your region, please click here. After this, you should expect to get your refund within 5 business days. Ends 4 Days 08:18:51. 3 0 obj Sales of this kind are known as distance selling. Only a few Superdry stores sell vintage products. Please return your item(s) to us using our online Returns Portal. %PDF-1.7 Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. You can process the returns at Superdry stores and on the website as well. stream As it is usual, the Superdry return policy also mentions some of the products that cant be returned. We are unable to make exchanges for online purchases. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Enter the order number, postcode, and email, and select proceed. ^|G/0oquSS.lo*?Oc :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl when you have to offer refunds and accept returns. x\Ys~w! Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. of my personal data for marketing and profiling purposes. Take a look at how you can return a kindle book. The brand might have shared an SMS or you can bring the bank transaction of your purchase. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). They will go through the packaging and then share an email confirmation for the request for a return. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Got it! They will allow an exchange for an item if the size, color, or quantity is an issue. Standard returns. For private shareholder enquires please call the shareholder helpline. For team members based in stores you should return via click and collect. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. 1. Enter your full order number, including any text, in the designated box (e.g. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Returns are applicable to full priced items only. SUPERDRY_12345678'. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. It will help you with easy returns and exchanges. Our registered VAT number is GB974823775. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). All returns must be accompanied by an invoice. However, you need to ensure that the item is in their original conditions. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? So, what happens if you decided to buy an item at Superdry? Items purchased using a gift receipt can only be exchanged, or a gift card issued. . You may also want to check out Levis & YesStyle return policy. Returns UK. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Mens Womens; My Account Wishlist; My Account Wishlist. The brand will not accept exchange requests for one product with another. Expect to hear from them once they've received your request. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Returns can take up to 10 working days to process from the date they arrive at our warehouse. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Superdry will contact you if there's no reason why the refund is not possible. But, without knowing the process and exception cases how will you do it? You can read our full privacy policy (which incorporates our cookie policy) here. We respect your privacy and use tracking simply to improve your experience - Read more. % The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. <> . Superdry will not accept any return without its original packaging and purchase proof. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. 0QVT{R'[vyc' 5. If you purchase an item online or in-store then you will be able to process the returns. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Create New Return. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. We use some essential cookies to make this website work. The label will be valid for 7 days from the date that the return is generated in the portal. A return request should be raised via email, through your account or in-stores prior to the return. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Enter your full order number, including any text, in the designated box (e.g. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Well send you a link to a feedback form. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Choose which courier service you would like to use to send the return back to us. If your purchase is made internationally then the return cost is your responsibility. Sit back and relax while we do the work. Required fields are marked *. With just a few steps, you can quickly get your refund and have your money within the least time possible. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. top 20 stores with the best return policies. RBcpO- 1. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Wait for a confirmation email once Superdry has refunded your money. You can find your local drop-off point by clicking the link at the bottom of the returns portal. No cash refunds You have to adhere to their return policy and probably deal with their customer care team. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. B+=u9~y_ *RQlQvqz@4~zn0L C If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 1 0 obj Get behind the scenes access to campaigns, collaborations, new products and sales. Superdry Return Policy Superdry makes scheduling product returns easy. SUPERDRY_12345678). How to Get a Superdry Refund Effortlessly. Find the Chargeback Instantly product on DoNotPay. 2. Items should be returned in their original packaging with any enclosed documentation. Free shipping for many products! vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it.
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