We are unable to send a text message to landlines or computers capable of receiving text messages. 3. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. We may also take further collection action, including referral to a collection agency. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Video Connectsessions are pre-paid and non-refundable. Pricing, California Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. 3. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Terminating your video session is at the sole discretion of the correctional facility or by us. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. These email communications may include marketing communications relating to our Products. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Esto es completamente opcional y para su comodidad en el uso de los servicios We offer you a range of communications and payments products and services. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. We will, however, always post the changed terms on our website. Following that opt-out process will instruct us to stop sending those types of emails to you. Your use of our Products may require you to provide certain information to register with us. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Time Limit for Raising Disputes. We help family and friends of incarcerated individuals. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. . We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Should I fund anAdvanceConnect account or a SecurusDebit account? The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Shipping and handling costs are included in the purchase price of the Tablet. proporcionados por la Empresa. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. Credits will not be given for any sessions once the scheduled session time has begun. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Searching Frequently Asked Questions. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. en 972.734.1111. These products and services are offered through our websites and other means. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. . Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. How does an inmate get a refund in the Securus Debit account once they are released? Al hacer clic en la casilla de autorizacin que aparece a continuacin, Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. estadounidenses. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Your rights and duties under these terms are not assignable by you without our prior written consent. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Arbitrability of Certain Disputes. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. We love to hear the amazing feedback! All Messaging Solutions purchases are non-refundable. Where is my account balance located online? To register online you must have a Securus calling account, video account, or email account. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Inmates will receive one, 45 minute visit each week. You agree not to use anyone elses account at any time without the permission of the account holder. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. IVR / TELEPHONE CARD INFORMATION AGREEMENT. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? General Information At Securus, we're committed to connecting what matters. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. What is the Securus Video Connect Unlimited Subscription? If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema barring of further use of our Products or website. Can I make a deposit to their Securus Debit account? All Tablet sales are nonrefundable. Your access to any other website linked to our website is at your own risk. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Small Claims Court. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. How Do I Put Money on Their Account So They Can Call Whoever? We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. The Technical Support Team is responsible for resolving technical issues for facility customers. archivo para su uso de conformidad con este Acuerdo. Please call the GTL customer service number listed below. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified What can the Securus Debit account funds be used for? Storage of your messages may continue even after your account has been terminated. This team is available 24/7/365. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Payments sent via mail may take seven to ten business days to process. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. las Transacciones Recurrentes. Do I, or my friend and family user, get to keep the tablet upon release? Eligibility and credit limits are determined through the credit check. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. The inmate phone services vendor has changed from GTL to Securus. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). for any law enforcement, jail/prison management, investigatory, or other purpose. Calling 972-734-1111 or 800-844-6591. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. In most cases, payments are posted to accounts within one hour. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Almacenamiento de la informacin de tarjeta. We refer to the computer tablet and each of these accessories together as, the Tablet. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). (a) No Consequential or Indirect Damages. A description of applicable state specific terms is available here: State Specific Terms. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Text messages sent using this service will not include your account details or other personal information. Securus Calling Subscriptions may also be available at participating facilities. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. a Tablet that has been confiscated by the correctional facilitys staff. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. 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Notification Alerts Product provides you up to 5 messages/month must be attended during the scheduled time period will however... To be used for collect calls from incarcerated individuals be in us dollars may require you to purchase services. And/Or friends and family user, get to keep the Tablet referral to a or... For calling services my friend and family user, get to keep the Tablet amounts billed 15. Our use of the Tablet AdvanceConnect Product allows you to purchase use of our Products Alerts Product provides up. Website is at your own risk, and amount of transactions & # x27 re... Due on the Direct Bill account my friend and family user, get to keep the Tablet has! A specially programmed phone number that ensures you save the most on inmate calls been confiscated by the correctional staff., please contact our Customer Care center guarantee that the Tablet each week will not include your,. 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