On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. I was a little shocked by her attitude towards refunds and the store. What would you do? Tell me about yourself. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I applied online. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Then contacted shortly after inviting me to an induction. 9 Morrisons Customer Assistant interview questions and 9 interview reviews. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Give me an example of when you have had to deal with a difficult customer. In this cut-e 12-minute test, you are required to answer 37 questions. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The process took 1 week. Make sure you wear something comfortable but smart, you want to make a good first impression. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Case study: Two full exercises. Was in person. Then mostly explaining the role/ asking min and max hours/ clothes size. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Also asked what is your biggest achievement to date. This is another Saville test where you are being assessed on your ability to analyse written information. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. I was surprised how easy it was. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. 3) Give me an example of a time when you succeeded in life? 2) You witness abuse (racial/homophobic) between to colleagues. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. They explain that the 2 cream donuts were not fresh. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. No goodbye from anyone, I just had to walk out. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. It's why our customers keep coming back for more. Was in person. Again, expect to be working under time pressure. I applied online. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. They explain that the 2 cream donuts were not fresh. In this section, you are expected to carry out a role play with your assessor. A delivery has arrived as you're leaving work and you see a colleague struggling. How to Prepare for Prison Officer Selection Test? Every day is challenging and fast-paced. Interview preparation. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Would you offer a refund? I interviewed at Morrisons (Glasgow, Scotland). It looks at how you would deal with each one. Allow that to guide your answering. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Hourly Pay posted anonymously by Morrisons employees. 3) Give me an example of a time when you succeeded in life? I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Your CV should be a Word or PDF document. Interview was fine, took a few days to hear back from them. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. You dont want to rush or be late. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Talk about your hobbies, previous work experience, and education. It is easy to assume that a verbal test assesses your spelling and grammar. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. I interviewed at Morrisons in Dec 2019. I was a little shocked by her attitude towards refunds and the store. 30 minutes long in the staff area in an office. I applied for the position and within a few days I heard back. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Company. This is your opportunity to stand out from the crowd! Online assessment first then interview. Congratulations on getting to this stage! Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. They ask why your good for the role. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Anonymous Employee in Chelmsford, England, I applied online. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. 2) You witness abuse (racial/homophobic) between to colleagues. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Go to the customer service desk at the store and let them know you're there for an interview. I applied online. You'll be part of a close-knit team who will soon become friends. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was also told that once they had finished I could just leave. Then contacted shortly after inviting me to an induction. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. In Tray: Two full exercises. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". 128 Morrisons Customer Assistant interview questions and 105 interview reviews. The process took 1 week. Easy. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . The process took 1 week. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. The topic may not necessarily be about the scheme you have applied for. Morrisons jobs Store Director jobs Lidl GB jobs . Free interview details posted anonymously by Morrisons interview candidates. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. It is based on a set of scenario questions. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Richard McMunn of: https: //passmyinterview.com/supermarket-interview/This vide to an induction strong emphasis on providing their customers with service! For friends or colleagues NVQ level 2 Excellent Customer service desk at the end asked! 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