A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. And the phone number on the banner is for rushmypassport.com 0000006797 00000 n What is the Passport Photo Creator? Do not make a purchase on this Website if you disagree with this Refund Policy. All Rights Reserved. 0000058864 00000 n It is clearly false advertising. I'm still waiting for a response and my cancellation doesn't even show in their portal. This review was chosen algorithmically as the most valued customer feedback. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. Once we receive your request, it will take us up to. 0000014543 00000 n 0000007541 00000 n We can even schedule a FedEx pick-up. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. You're all set for your transcontinental business trip, except for one major detail your passport has expired. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. This is my second review. 0000014357 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. For business inquiries or general questions, feel free to reach out. Please check your email for a confirmation message. 0000005605 00000 n Sign into your govWorks account to manage your travel documents. Boxes", you will have to go to the Post Office. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. I saved a snippet of the page: The banner says "rushmypassport.com". I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. I tried However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Please see the multiple complaints on the Better Business Page. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. 0000006485 00000 n The complaint has been investigated and resolved to the customers satisfaction. We are not privy to such information. Go to our Application Status page for more information. Letter dated 12/21. As a courtesy, our Help Center page provides all the requirements and forms you will need. I used their service to expedite my passport. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. https://www.govworks.com/terms 0000006287 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000017682 00000 n HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." What did they do to justify their high fees? No responses to e-mails. 0000005241 00000 n You cannot request a refund of the separate passport application fee or acceptance fee. 0000013508 00000 n H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream HUYoF~GVdu)l'@Q#}fKK A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. 2023 OnlineExpeditors.com. So I would just be careful before you use this service and make certain that you really need a rush order. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. I paid $688.85 to expedite my passport through this service on 2/7. A message was left on my phone that I would not get a refund. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. 0000001796 00000 n I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. Your passport is in your possession. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. We save you time and a trip to the passport office. 0000008944 00000 n At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. 0000004876 00000 n Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! We would love to chat. I was told there is an issue with govworks intercepting their website. They lost my passport. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. I called my Account Manager a few more times. If you don't send this back Information provided by various external sources. Submit a complaint and get your issue resolved. They are collected and retained by law even if a passport is not issued. I purchased this service in JUNE 2008. Success! the website did not say you needed a destination HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream she then put me on hold for another 15 minutes to get me an email address i could reach out to. 0000057447 00000 n 3. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). Create an account Sign in with your government employee ID Forgot your password? Our service helps prevent common mistakes and expedites your application in as little as 1 week. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. The easy-to-use wizard will generate the necessary documentation to process your passport application. 0000025462 00000 n 0000003060 00000 n I am in a huge bind!!!!!!!!!!!!!!!!!! FedEx wasn't able to take my passport photo. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. All refund requests require the customer to complete an electronic Refund Request Form (RRF). They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. please do not waste your money on this service. Share your photos and videos with others to prove the truth of your words. 2. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! But, the URL says, Govworks.com. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Letter dated 12/21. Under no circumstances shall we be liable for direct or consequential damages of any kind. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. {16. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. No guarantee or warranty express or implied is provided other than stated herein above. 3. Never can get online. When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Some can get you a new passport in as little as 24 hours. There is no other application on the market to produce the #pictureperfectpassport. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. We will be here to answer any questions. They took my $200 and ran. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! Send your request to: U.S. Department of State The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 0000017569 00000 n They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. 0000003607 00000 n I told her my trip was October. Mission. I did use them to my disadvantage and delay. 0000034931 00000 n THIS COMPANY IS A FRAUD! I went to FedEx and they said "We don't ship to P.O. Save your money! I get an email to request a refund and fill it out in detail. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. Do you have examples of acceptable photos? What can I use these photos for? There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream Where do I pick up the passport photos? Our network of couriers nationwide can expedite your passport. Im writing again because there is no other means for communication. Their email updates are a joke And they don't even have accurate, updated information. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. 46. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. Your passport is not damaged. but no one answered the phone. The address provided is a P. O. 0000014326 00000 n Under no circumstances shall we be liable for direct or consequential damages of any kind. My trip passed and there was no update on their log in portal. She didnt have to pay extra to process her passport. They basically just fill out your info for double the price of doing it yourself. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. I wish I had just gone thru the USPS first. Contacted mygovworks for a refund tbd. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. 0000005063 00000 n Go to your local passport office and get it in 24 hours. I have emailed and called the number but haven't gotten a response. mL~av7YU'&3_5)~XWp JXXQ13 The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. to get out of the site, but they took my money. Privacy Policy. c|0#>!WwH~K=7^_!q;3C[`' DO IT YOURSELF AT A PASSPORT OFFICE! We use dedicated people and clever technology to safeguard our platform. 0000004328 00000 n 2023 Trustpilot, Inc. All rights reserved. I paid them in June with my Chase card. Passport . The Post Office can take up to 11 weeks. 0000034460 00000 n I went to the library the next day. HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream Three days have gone by where I could have had my passport already on its way. I'm livid and disgusted. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Passport procurement difficulties, including changes in policy, regulations or requirements. HF0082VHC001 PRE-ORDER . You can get an expedited passport through our service. BT21 minini LEATHER PATCH - PASSPORT COVER. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream (All of the information on govworks directs users to FedEx.) |{8p Please see the details below to determine if you are eligible for online fee payment. A request for this form does not guarantee a refund will be granted. 0000003242 00000 n While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. 0000017458 00000 n Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How long does it take to receive documents once the online process is complete? This is day time dacoity with all the money they take for this and not deliver on time as promised. The passport application fee and the execution fee are non-refundable. 0000014264 00000 n It was supposed to take 2 hours for my documents to be ready to be downloaded. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. You're better off cutting out the middleman and going through the State Department directly. We save you time and a trip to the passport office. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 0000010464 00000 n All refund requests require the customer to complete an electronic Refund Request Form (RRF). If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. A request for this form does not guarantee a refund will be granted. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Horrible!!!! I paid for overnight expedited return shipping. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. Our expedited passport order system is simple our users follow 3 steps. 8. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. I had to call and we chat to find out the packet was being mailed back to me. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. 0000034201 00000 n Service Purchased Order has been Manifested. Incomplete or inaccurate filing information provided.
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