Your customers deserve the best at every touchpoint. | Source: Im also a nurse. We didnt just evolve the remote contact center model, we revolutionized it. No matter what industry, use case, or level of support you need, weve got you covered. Earning potential. Copyright 2023 Liveops, Inc. All rights reserved. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Push existing Okta groups and their memberships to the application. Looks like you have Javascript turned off! We didnt just evolve the remote contact center model, we revolutionized it. Virtual. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Flexible. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Find Out How & Apply . Keep in mind, the more you service, the higher your earning potential! Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Agent Login Username / Email Forgot password? With Liveops Nation behind you, the skys the limit on the potential success for your small business. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. GM Regional Customer Care Operations, major utility. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops Job Board. Want to build your own integration and publish it to the Okta Integration Network catalog? Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Need to plan around other commitments? December 02, 2021 09:00 ET Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. See Configure the Okta Browser Plugin settings. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Its not easy to find a flexible team of experienced agents who understand your brand. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Join Liveops Nation and experience the freedom and autonomy of being self-employed! FLEXIBILITY AT SCALE. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. View our background requirements here. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. FLEXIBILITY AT SCALE. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Take your first call. Build a thriving work-at-home business providing remote customer service for top brands. Its why weve led the industry in virtual flex agent services for more than 20 years. We call the agent community Liveops Nation. Our developer community is here for you. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. With VirtualFlex, theres no need to overstaff. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Were all looking at the same data one version of truth consolidated in a single repository. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. The hardest part of the job is when the call volume is low. Password Remember me Or, sign in using: They want right-time. Our scalable platform lets agents define their availability. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Flexibility. This means you can choose when, where, and how often to work! Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Client-specific computer technical check. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. From professional services to documentation, all via the latest industry blogs, we've got you covered. Main hustle or side gig its all up to you. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Liveops agents are simply better. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. With this strategy, everyone wins. Liveops mobilizes reliable, brand-certified agents. Client-specific requirements. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. We couldnt have done it without Openforce. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. IT Support You are using an unsupported browser. Import the user attribute schema from the application and reflect it in the Okta app user profile. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Dont let the next surprise get in the way of delivering a great customer experience. Your customers deserve the best at every touchpoint. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Client opportunities may have additional requirements, including expanded client-specific certification. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Earning potential. We are passionate about the agent experience, because we know agents have many choices in their careers. You can also manage cookies in your browser settings. This app integration supports Single Sign-On. - Liveops The modern contact center. 8 Steps to get startedSubmit your application. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Okta. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Grow your home business through Liveops client network, working with the brands you know and love. The best agents arent looking for part-time. Get started on your new home business Flexibility. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. This network has hard skills in your industry, and soft skills from life experience. You can also manage cookies in your browser settings. The background/credit check requires a $45 processing fee paid directly to our vendor. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Independent Contractors are responsible for expenses and control their profit and loss. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. All rights reserved. When call volumes are low, you pay less. Log in. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Groups can then be managed in Okta and changes are reflected in the application. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. The freedom of an entrepreneur. We look forward to our continued partnership in the years to come.. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Sign in or create an account. Earning potential. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Support. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Secure your consumer and SaaS apps, while creating optimized digital experiences. Since you are self-employed, you are in control of your profits and losses. Different programs have different pay structures. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. LiveOps will not sell or share your information with third parties for marketing purposes. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Liveops regularly hosts well-attended, agent-focused events. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Connect and protect your employees, contractors, and business partners with Identity-powered security. They are empathetic and committed to each interaction with your customers. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. This means you can choose when, where, and how often to work! I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Flexibility. Link Okta groups to existing groups in the application. There is absolutely no paid training. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. I am being paid to do what I enjoy, which is helping people. We call this agent community Liveops Nation. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Support. Please update your browser to the latest version on or before July 31, 2020. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Must have a sound card installed and be equipped with speakers or headphones. Without a doubt, they are the most organized company weve ever worked with. Join Liveops Nation and experience the freedom and autonomy of being self-employed! VirtualFlex solves for that. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. 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