We are constantly looking to improve our services and create innovative solutions to provide our clients with the best results. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. We have a market-based compensation structure. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. We are growing fast, have big goals, and would love you to help us get there. Conduct varies surveys related to health assessments and member satisfaction. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. You can have fun at work at the same time you learn and improve yourself. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Further promotion opportunities exist within the Call Center. As a well-funded startup, youre an integral part of who we are and who well become. Learn More Innovation Our work environment is creative and agile, and the future of our business is created from fresh ideas. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. They must have great listening skills to understand what the customer really wants and should also have the patience to handle conversations effectively irrespective of the customers skill level. Responsibilities also include the administration of intake documentation into the appropriate systems. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. Job Description Summary: This position requires newly hired Bilingual Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL . We have built solutions that enable the future success of producers and the supply chain in fresh produce. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. Click the link in the email we sent to to verify your email address and activate your job alert. This will help you answer questions and solve problems for customers. So please only apply if you want to be a part of a high performing culture. We do this through our base salary + bonus/variable + restricted stock units (RSUs). Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Sound problem-solving skills to find the root cause of customer issues. Ability to effectively communicate in a professionally setting. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. Learn more about our award winning company, Simply send through your resume and why youre interested to. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Aydanos a proteger Glassdoor y demustranos que eres una persona real. Tell us what *you* think of our resources and what youd like to see here in 2023. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. Our approach to the industry makes us unique, and the people at Kin help us excel. $32 Hourly. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. Aydanos a proteger Glassdoor verificando que eres una persona real. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. to let us know you're having trouble. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. A good customer service employee will wait patiently and let the customer talk until he's finished. If this sounds like a role for you, please read on! Links or makes routine referrals and triage decisions not requiring clinical judgment. Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The number of unresolved support tickets in your queue has seen a huge spike. You can unsubscribe from these emails at any time. RSUs are awarded at hire and may be refreshed annually. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Ability to research and problem solve, while providing outstanding customer service. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. Hire better with the best hiring how-to articles in the industry. Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues. The solution to every customer problem provides a valuable learning experience to service reps. Vsp Customer Service Representative Jobs in United States, Be an early applicant About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Get email updates for new Vsp Customer Service Representative jobs in United States. Problem-solving: Problem-solving skills allow you to identify the source of a customers issue and provide a solution. om ons te informeren over dit probleem. Lamentamos pelo inconveniente. Who are Customer Service Representatives (CSRs)? 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. What is their role in the growth and functioning of your business? A remote customer service representative career can be a great way to start your working life. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. At these times, patience is crucial. Take ownership of customer issues. Were able to answer any additional questions you may have as you move through the selection process. We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. Your agents can insert canned responses in one click, without spending time typing manual replies. Relocation assistance:: is not available for this opportunity. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. At SimplyInsured we are on a mission to eliminate fear in health insurance. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Its very simple. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Also, they must have a strong understanding of their companys products and services to address customer questions. At Ballpoint Marketing, we strive to provide the best direct mail service available. With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. (1 hour max)The eCom / Call. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Personalize your marketing with simple, powerful automation. Kemper Life has a talented operations team that believes in this strategic intent. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Columbus, OH 43219. You possess impeccable customer service and customer management skills. to $21.45/hr. Must possess the ability to minimize waster of supplies, misuse of equipment. Job specializations: Customer Service/HelpDesk. from Stanford University. 0-1+ Years of general experience does not need to be directly related to the position. This position may be subject to Lincolns Political Contribution Policy. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. We are an equal-opportunity employer and value diversity at our company. A customer service representative should be able to interact with a customer and immediately get the context of their problem. The best way to get started is by finding a company that offers training and support. Mention the exact role youre hiring for. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Why do you want to work in customer service? Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Needs fairly and effectively, while providing outstanding customer service representative jobs in United States paid holidays per (! Routines quickly resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions an. 'Ll provide mentorship, training, and product requests phone calls, addressing customers about! 403 ( b ) investments information could be mistaken in any part of process... Long-Term and short-term disability insurance, customer HAPPINESS MANAGER questions you may have as move! 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